Apex Works to Smooth Out Utility Meter Upgrades After Software Glitch

Upgrades were planned and are not related to the recent cyber attack that impacted town systems.

Apex, NC, Mar. 18, 2025 — The Town of Apex is progressing on its long-planned utility meter upgrades, but some residents and businesses have experienced billing delays due to software issues.

At the March 11 Town Council meeting, Town Manager Randal Vosburg provided an update on the project, which involves replacing older utility meters with new smart meters. These upgrades were planned well in advance and are not related to the recent cyber attack that impacted town systems.

Why Upgrade the Meters?

The new smart meters provide more accurate readings, improve efficiency, and help keep billing cycles consistent. So far, the town has successfully processed recent billing cycles, with most customers seeing their usual 30- to 31-day billing periods return to normal.

What Went Wrong?

However, integrating these new meters into the town’s billing software has created unexpected problems. Some meter readings weren’t correctly synced with the system, causing errors that affected about 160 customers—primarily businesses.

To avoid widespread billing issues, the town had to manually remove these accounts from the billing cycle and give affected customers temporary extended billing periods.

What’s Next?

To fix the issue, town officials are slowing down the installation of new meters while they resolve the software problems. Apex is also keeping affected customers informed through emails and letters.

Vosburg assured the council that the project is still progressing, and the town is committed to ensuring a smooth transition to the upgraded system. If you have questions about your bill or think you may be affected, you’re encouraged to contact the town’s utility department.